At Design Lakeland, we’re committed to protecting and respecting your privacy, and to ensuring that our website is safe for you to use.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

In this policy you or your means you as a user of our website, and/or as a volunteer, supporter, prospective supporter or adopter of one of our animals.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@designlakeland.co.uk or by writing to Design Lakeland, 4 Mawson Mews, Lancaster, LA1 1AP

Who are we?

Design Lakeland is a Web Design company based in Lancaster, Lancashire

How do we collect information from you?

We obtain information about you when you; use our website and if you register to receive our regular news updates.

What type of information is collected from you?

The information we collect will depend on the relationship we have with you, for example as a website user, a client or one of our suppliers.

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when on our website.

Our legal basis for how we process and use your information

Data protection requires us to have a valid ground for processing your data. We will only use your information where:

You have provided consent.

Where we have a legitimate interest to do so, where there is no disadvantage to you or your personal information.

Where we have a contract in place and we need to use your personal information in order to fulfil that.

Where we have a legal obligation to use it or disclose it.

Who do we share your personal information with?

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We will not release your information to third parties beyond the Design Lakeland for them to use for their own purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your rights

You have a choice about whether or not you wish to receive direct marketing communications from us. When we collect your personal information we will ask you for your consent to receive such communications from us and by which means.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@designlakeland.co.uk

The accuracy of your information is important to us., if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us on the details below.

You can ask for a copy of the information we hold about you.

You have the right to object or restrict the use of your personal data or ask for deletion of your information.

• You can contact us by email at: info@designlakeland.co.uk or write to Design Lakeland, White Cross Business Park, White Cross St, Lancaster LA1 4XF

Please be aware that by implementing some of these rights it will make it impossible for us to continue to deliver some services to you. In addition, we may not be able to comply with your request. For example, to delete your personal information for reasons such as our own obligations to comply with a contract we have with you or other legal requirements.

You also have the right to make a complaint about our data processing activities with the Information Commissioner if you feel your rights have been infringed.

A full summary of your legal rights over your data can be found on the Information Commissioner’s website ico.org.uk

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, the Design Lakeland website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

How can we be contacted?

• By email to info@designlakeland.co.uk or by writing to Design Lakeland, White Cross Business Park, White Cross St, Lancaster LA1 4XF

Review of this Policy

We keep this Policy under regular review. This Policy was last updated 11th February 2024.